Privacy Policy

Privacy Policy | HoldForma

Introduction

At HoldForma, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website holdforma.com or make a purchase from us.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or make a purchase from HoldForma, we collect certain types of information to provide and improve our services:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card details), email address, and phone number.

  • Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

  • Order & Interaction History: Information regarding the products you view, add to cart, or purchase, as well as any communications you send to our support team at support@holdforma.com.

2. How We Use Your Information

We use the information we collect to fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your orders, shipping updates, or inquiries.

  • Screen our orders for potential risk or fraud.

  • Improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

  • Provide you with news or updates about our products or services, if you have opted in to receive marketing communications.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us run our business and fulfill our contracts with you. For example:

  • E-Commerce Platform: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Payment Processors: Secure payment gateways process your credit card details using encryption standards.

  • Shipping & Fulfillment Partners: Carriers used to deliver your hair clay directly to your doorstep.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your place of residence (such as the EU, UK, or California), you may have certain rights regarding your personal data, including:

  • The right to access, correct, or delete the personal information we hold about you.

  • The right to object to or restrict certain processing of your data.

  • The right to withdraw consent where HoldForma relies on your consent to process your personal information.

To exercise these rights, please contact us at support@holdforma.com.

5. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have questions, require more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@holdforma.com.