Return & Refund Policy

Return & Refund Policy | HoldForma

Our Guarantee

At HoldForma, we take pride in the quality of our signature hair clay. We want you to love your grooming routine and feel completely confident in your purchase.

If you are not entirely satisfied with your order, we are here to help.

1. Eligibility for Returns

To be eligible for a return or exchange, please note the following guidelines:

  • Timeframe: You must request a return within 30 days of receiving your order.

  • Condition: To ensure hygiene and quality standards, items should ideally be in their original condition, with packaging intact where possible. We understand you need to try the product, but heavily used or empty containers may not be eligible for a full refund.

  • Proof of Purchase: Please provide your order number (e.g., #HF1001) or a receipt along with your return request.

2. How to Initiate a Return

Starting a return is simple:

  1. Contact Us: Send an email to our support team at support@holdforma.com with your order number and the reason for your return.

  2. Get Instructions: Our team will review your request within 24 hours and provide you with the return shipping address and further instructions.

  3. Ship It Back: Pack the item securely and send it back using a trackable shipping method. (Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.)

3. Refunds

  • Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Credit Issued: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

4. Damaged, Defective, or Wrong Items

We package our items carefully, but accidents can happen during transit.

  • If your package arrives damaged, or if you received the wrong item, please email us immediately at support@holdforma.com within 48 hours of delivery.

  • Please include photos of the damaged product or packaging, and we will promptly send you a replacement at no extra cost or issue a full refund.

Questions About Returns?

We are always happy to assist you. Reach out to us anytime at: